Dear users, welcome to kxcgc.com. In order to protect your shopping experience and rights, we hereby introduce our return policy to you.

Return Policy Overview:
We are committed to providing quality services and goods, and if you are not satisfied with your purchase or experience quality problems, you can return it if the following conditions are met:

Return conditions:
1. The original packaging, accessories, labels and tags should be retained to ensure that secondary sales are not affected.
2. The return application must be processed within 7 working days after the receipt of the goods.
3. Certain special goods such as food and personal care products cannot be returned for safety and hygiene reasons.
4. Returned goods must be in unused, damaged or modified condition.

Return process:
1. Within the return period, please contact our customer service team to make a return application.
2. The customer service team will verify the reason for the return with you and provide guidance and necessary support regarding the return.
3. Once the return request is approved, we will provide you with the return address and guide you to properly pack the returned item.
4. Returned goods must be returned within 10 working days after the approval date, if not returned, the return application will not be accepted.

Return processing:
1. After receiving your returned goods, we will conduct quality inspection. If the item is eligible for return, we will handle the refund procedure for you.
2. The refund will be returned to your payment account. The refund period may vary depending on the bank and payment service provider.
3. If the returned product does not pass the quality inspection, we will contact you and explain the reason for the return failure. You have the option to request that the item be sent back or that we take care of it.

Special cases:
1. If the goods you receive are damaged or incorrectly delivered due to our error, we will bear the cost of return shipping and re-delivery.
2. If you take the initiative to return the goods, the return freight will be borne by you.

One important note:
Please check the packaging and quality of the goods carefully when you sign for the goods. If there is any damage or non-conformity, please contact our customer service team in time.

We sincerely hope that you will understand and support our return policy. If you have any questions, please contact our customer service team, we will be happy to help you and answer. Thank you for your trust and support!